Maintenance and Support

The mission of JB Solutions is to help customers reach maximum utilization of Siemens software. Through continued participation in maintenance contracts, customers receive the benefits of congruent revisions and technical support. Both of these elements are essential to product development and sales.

Maintenance Contracts
Increasingly effective tools and features speed the development cycle of new products. New features and corrections for software errors are provided with new releases of the latest revisions. Technical support by JB Solutions plays a key role in assisting customers understand current revisions and enhancements.

Effective and Timely Technical Support
Dedicated support staff are available to provide knowledgeable and expedient responses to phone calls, emails or web-based inquiries. Customer support will include call tracking, testing and escalation through the Siemens organization to reach resolution. Although a majority of questions will be resolved by JB Solutions at initial customer contact, JB Solutions is able to elevate technical issues through various levels of Siemens management as well as project development when required.

Web-Based Technical Assistance
JB Solutions possesses and advanced information systems environment to support all test and replication requirements. Whether testing is performed through a meeting application or within the JB Solutions technical framework, customers will receive world class support for resolving issues or skill building.

Customer calls or emails to JB Solutions are reviewed by direct support representatives and management.

• 408-690-5481 / 925-567-6208

• 8:00 a.m. to 5:00 p.m. PST

• support@jbsolutions-usa.com

• Support for questions or problems are part of maintenance support. Maintenance support is directed toward software that is installed with standard configuration. Standard maintenance does not address customized software or tools.